Terms & Conditions
These Terms and Conditions apply to all Services provided by us, Den Life Interiors of 129 Westbourne Street, Hove, East Sussex, BN3 5FA
(referred to as “we/us/our”).
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following terms have the following meanings:
“Consumer” is as defined in the Consumer Rights Act 2015;
“Contract” means the contract formed between you and us, as detailed in clause 2;
“Client/You/Your” means you, the Consumer, firm or corporate body purchasing the Services;
“Products”, where applicable, means the products, including e-products such as e-books and courses, to be provided by us to
you as detailed in our Proposal;
“Proposal” means our estimate for providing the interior design Services, which unless otherwise stated, remains open for
acceptance for a period of 30 days and constitutes our entire scope of works. This may be by way of a formal fee proposal or an email
“Services” means the interior design services to be provided by us to you as detailed in our Proposal;
and “Website” means https://denlifeinteriors.com
1.2 Each reference in these Terms and Conditions to:
1.2.1 “writing” and “written” includes emails;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 “these Terms and Conditions” is a reference to these Terms and Conditions as may be amended or supplemented at the relevant time;
1.2.4 a clause is a reference to a clause of these Terms and Conditions; and
1.2.5 a “Party” or the “Parties” refer to the parties to these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and will have no effect on their interpretation.
1.4 Words imparting the singular number shall include the plural and vice versa. References to any gender shall include the other gender.
References to persons shall include corporations.
2. How the Contract is Formed
2.1 These Terms and Conditions govern the sale of all Services and Products provided by us and will form the basis of the Contract
between you and us.
2.2 Following our initial consultation, we will provide you with a Proposal for the Services and/or Products you have requested. This
will be based on the brief given by you at this initial consultation (or received in our welcome questionnaire). All details of the project
or any relevant information must be given to us fully and to the best of your knowledge. A legally binding Contract between you
and us will be created when you accept our Proposal. Before accepting our Proposal, please ensure that you have read these
Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask us for clarification. No
terms or conditions issued or referred to by you in any form will in any way vary or add to these Terms and Conditions unless we agree
otherwise in writing.
2.3 Any Proposal we may send is based on the information provided to us at the time we prepare it. If any errors or discrepancies become
evident which affect our price, we reserve the right to make adjustments to it.
3. Interior Design Services
3.1 We will ensure that our Services are provided with reasonable care and skill and in accordance with best trade practice. Our Services,
and any guidance we provide, will be from an interior design perspective only; you must gain specialist advice from architects,
building control, structural engineers or other specialist contractors or trades where applicable.
3.2 We will provide you with a number of designs which will need to be approved by you in writing. We will accommodate a maximum of
two revisions to your chosen design. Any further alterations, any changes to the original brief, any changes required after you have
approved the design, works required outside of our normal working hours (Monday to Friday, 9am – 5pm excluding bank holidays) or
any additional visits required above the allowance included for in our Proposal will be chargeable at our hourly rate applicable at the
3.3 If you require any additional services after accepting our Proposal, we will provide you with a further Proposal, which must be
accepted by you in writing before we will proceed.
3.4 We may provide sketches or impressions before or during the provision of the Services. Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the works to be provided, nor to guarantee specific results and is not to be used for construction purposes unless specifically issued as such.
3.5 It is your responsibility to check all dimensions and measurements set out in any plans we provide and it is the builder or contractor’s
responsibility to report any discrepancies to us prior to any construction or building work starting.
3.6 If we are asked to provide lighting, heating, flooring or other plans, we will produce these as guidance only from a design point of view.
It will be the relevant contractor’s responsibility to ensure the work from the plans we have created is safe and practical.
3.7 We will provide our designs and plans digitally and have included for this in our Proposal. If you require printed materials, we will
charge for our costs in providing these.
3.8 We may provide suggestions for products or other services to be provided as part of your project. You are under no obligation to
accept these suggestions but if you decide to, you will need to ensure the relevant supplier is suitable for your needs. A separate
contractual relationship will be created between you and the supplier, under separate terms and conditions. You will be responsible for making arrangements and paying the supplier directly and they will be liable to you directly for their actions or
3.9 We may agree to coordinate the ordering of products for your design. We cannot be held responsible for arranging repairs, replacements, returns or freight claims for purchases you have made. We strive to select furniture and accessories and brands with good reputations; however, we will not be held responsible for the quality of any furniture or accessory that we select or propose.
3.10 If we agree to meet with you, we reserve the right to charge for our mileage and travelling time. Mileage will be charged at 90p per
mile unless otherwise agreed. We require a minimum of 48 hours’ notice if the agreed meeting date or time is to be changed. If we
receive less than 48 hours’ notice, we reserve the right to charge for any costs incurred by us.
3.11 Any timescales we provide are for guidance only and are not of the essence of the Contract.
4. E-Design Services
4.1 E-Design services are an online decorating consultation service only. All recommendations are regarded as suggestions to improve
the aesthetic of your space and are not intended for construction services.
4.2 You are responsible for confirming the accuracy and completeness of any information that is provided.
4.3 Floor plan measurements and details are for illustration purposes only, and as such, the floor plan or any related materials that
illustrate the arrangement or placement of recommended items is intended to be used solely as a rough sketch in order to demonstrate the suggested placement or arrangement of recommended items.
4.4 All objects depicted in floor plans or any related materials that illustrate the arrangement or placement of recommended items will be chosen as an “approximate match” to represent those pieces that have been noted in the shopping lists. Colours, sizes and other details may not be exact.
4.5 You agree to correspond strictly through online communication using email and allocated, previously arranged calls in 15 minute
blocks up to a maximum of 4 hours, unless otherwise agreed in writing. You agree to pay our hourly rate for unscheduled phone
calls, and texts not previously agreed or above the 4 hours.
4.6 We will not be responsible for the means, methods or procedures of the construction, fabrication, delivery & installation, or safety
precautions in connections with the e-design project.
4.7 Product sourcing is limited to certain countries.
4.8 In the event that you have a space that is a combination-use room (i.e. living room/dining room combination), payment will be for the
number of spaces combined, unless otherwise agreed in writing.
4.9 Two design revisions are included in every e-design package. Additional revisions beyond those included are available at additional cost to be agreed upon in writing.
4.10 We cannot guarantee the prices or long-term availability of merchandise listed in your product shopping list.
4.11 We cannot be held responsible for arranging repairs, replacement or freight claims for purchases made in conjunction with recommendations for your e-design project.
4.12 We shall have the right to document the project notes, boards and photos, which may be used for portfolio, blog, social media, public
display and similar publicity purposes. Your first name and location may be used in connection with the documentation unless
paid by us. In addition, if you apply the tips and suggestions given and document these changes, we must be given credit as the
consultant for the project if your documentation is released to the public.
5. Price and Payment
5.1 Our standard payment terms for projects over £500 are as follows:
5.1.1 50% of the quoted fee is payable as a deposit once our Proposal is accepted. We will be unable to commence the works until this deposit has been paid in full;
5.1.2 The remaining quoted fee (if any) is payable on completion of the design and before any drawings and plans we have produced are sent to you or your chosen contractors to begin the works, where applicable.
5.1.3 Alternatively if contracting on an hourly rate then invoices will be raised monthly.
5.2 We reserve the right to issue additional progress invoices and the final invoice at any time, if the Services are delayed through no fault
of our own. We also reserve the right to request 100% of the quoted fee up front at our sole discretion and for projects under
£500 and will specify this in the Proposal.
5.3 The Services will be deemed complete, and the final invoice will be issued, once our design has been provided. We may include for
additional advice and support for a maximum of 2 weeks after we have issued the final documents and if this is the case, we will set
this out our Proposal. If you require further support, this will be chargeable at our standard hourly rate.
5.4 Unless otherwise agreed, our hourly rate is are as follows:
5.4.1 Director £110;
5.4.2 Associate £80;
5.5 All quoted prices include VAT where applicable.
5.6 All invoices are payable immediately or within 7 calendar days from the date of invoice, without set-off, withholding or deduction.
5.7 If you do not make payment to us by the due date, we will stop providing our Services and will charge you interest on the overdue
sum at the rate of 4% per annum above the Bank of England base lending rate from time to time. Interest will accrue on a daily basis
from the due date for payment until the actual date of payment of the overdue sum, both before or after judgement. This will not
apply if you have promptly contacted us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
5.8 Should the works be delayed or postponed for a period of 6 months or more in any one stage, through no fault of our own, we reserve
the right to review and amend our fees and will notify you of this.
6. Problems with Products
6.1 By law, we must provide Products that are of satisfactory quality, fit for purpose and as described. If any Products you have purchased
do not comply, please contact us as soon as reasonably possible to inform us of the problem.
6.2 In the case of e-Products ordered:
6.2.1 If the paid content has faults, you will be entitled to a repair or a replacement;
6.2.2 If we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund;
6.2.3 Please note that we will not be liable if we informed you of the fault(s) or other problems with particular paid content before you accessed it and it is that same issue that has now caused the problem (for example, if the paid content in question is an alpha or beta version and we warned you that it may contain faults); if you have purchased the paid content for an unsuitable purpose that is neither obvious nor made known to us and the problem resulted from your use of the paid content for that purpose; or if the problem is the result of misuse or intentional or careless damage.
6.3 Refunds under this clause 7 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund,
using the same payment method that you used when purchasing the Products, unless you specifically request that we make a refund
using a different method.
6.4 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
7. Cancellation Within the Cooling Off Period
7.1 If you are a Consumer, you have a statutory right to a “cooling off” period within which you can cancel the Contract for any reason,
including if you have changed your mind, and receive a refund.
7.2 In the case of Services, this period begins once the Contract between you and us is formed and ends at the end of 14 calendar
days after that date. If you wish to cancel the Contract within the cooling off period, you should inform us immediately by post or email.
7.3 If you wish for our Services to start within the cooling off period, you must make an express request for us to do so. You acknowledge and agree that if you do so, you will lose your right to cancel if our Services are completed within the 14 day cooling off period. If we have begun providing our Services, you will be required to pay for the Services we have provided up to the point at which you inform us of your wish to cancel.
8. Cancellation After the Cooling Off Period and for Business Clients
8.1 After the expiry of the cooling off period set out in clause 8 or if you are not a Consumer, you are required to provide us with a minimum
of 14 days’ written notice if you wish to cancel the Contract. In the event of cancellation, we will invoice you for the Services provided
up to the date of cancellation. Upon receipt of payment, we will hand over all works completed by us up to the date of cancellation
in relation to the Contract.
8.2 Either Party may cancel the Contract immediately if the other:
8.2.1 has committed a material breach of this Contract, unless the breach is capable of remedy, in which case this right to terminate will be exercisable if the other Party has failed to remedy the breach within 14 days after a written notice to do so; or
8.2.2 goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets.
8.3 Cancellation of the Contract for any reason will not affect the rights and liabilities of the Parties already accrued at that time and any
clauses that are stated to continue in force after termination will not be affected.
8.4 We will be working with the client’s budget. On occasion, freight and delivery charges are not known until the end of the lead-time.
Prices of furnishings and other products are subject to change. We cannot be held liable for additional or unforeseen costs.
8.5 Delays due to contractors/builders or site delays whilst we are undertaking a project management role cannot be claimed against us.
9. Our Liability
9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions
or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is
contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
9.2 If you are not a Consumer, we will not be responsible to you for any loss of profit, loss of business, interruption to business, loss of any
business opportunity or for any other indirect or consequential loss.
In the event of a breach by us of our express obligations under these Terms and Conditions, your remedies will be limited to damages, which in any event, will not exceed the fees paid by you for the Services.
9.3 We will use our own exclusive judgement when deciding upon artistic factors required for the provision of the Services. To the
extent permissible by law, we will not accept liability, and no refunds will be offered, in the unlikely event that you are dissatisfied due to a matter of personal taste.
9.4 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence
(including that of our employees, agents or subcontractors); or for fraud or fraudulent misrepresentation.
9.5 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer, where applicable. For more details
on your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.
9.6 We include Professional Indemnity Insurance. Details are available on request.
9.7 We may provide referrals or recommendations to other companies. Please be aware that we may receive commission payments from
these companies. However, the decision regarding their suitability rests with you and we accept no liability for their actions or lack of
9.8 We cannot be held responsible for issues or defects in our Services where we have relied on information provided by you or other
companies instructed by you.
10. Intellectual Property Rights
10.1 We own (and retain) all intellectual property rights subsisting in any and all designs we create and all content on our Website.
10.2 Provided payment is made in accordance with the terms of payment above, we will grant you a non-exclusive licence to use the
intellectual property the subject of the Contract, only for the purposes for which we are engaged by you. The licence will become effective once the final design is provided. You may not sub-licence these intellectual property rights without our prior written permission.
10.3 We reserve the right to take such actions as may be appropriate to restrain or prevent infringement of our intellectual property rights.
10.4 Any licence granted shall be automatically revoked if you breach any of these terms and conditions or if the Contract is cancelled in
accordance with clauses 7, 8 or 9.
10.5 The licence will apply only to the final design and will not extend to any draft concepts, images, designs or other material viewed by
you. These cannot be used without our express permission.
10.6 We will issue designs in our standard, non-editable format only. If you require CAD or other information which could be manipulated
by others, please inform us in advance. We will only issue these at our sole discretion and subject to the acceptance of our Professional Indemnity insurers and this will be chargeable (typically at the remaining fee for the total project phase).
10.7 You warrant that any document given to us will not cause us to infringe the intellectual property or other legal rights of any third
10.8 We reserve the right to use any design created by us and take photographs of the property for our own promotional purposes.
Please advise us when accepting our Proposal if you do not agree to this.
11. Events Outside of Our Control (Force Majeure): We will not be liable for any failure or delay in performing our obligations where
that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to:
power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism or
war, governmental action, epidemic or other natural disaster, or any other event that is beyond our control.
12. Complaints and Feedback
12.1 We always welcome feedback from our clients and, whilst we always use all reasonable endeavours to ensure that your experience as a client of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
12.2 If you wish to complain about any aspect of your dealings with us, please contact us in writing in the first instance. We will respond to
your complaint within 14 days.
13. How We Use Your Personal Information:
All personal information that we may collect (including, but not limited to, your name and
address) will be collected, used and held in accordance with the provisions of the General Data Protection Regulation 2016 (“GDPR”)
and your rights under the GDPR.
14. Other Important Terms
14.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a
third party (this may happen, for example, if we sell our business).
If this occurs you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our
obligations under these Terms will be transferred to the third party who will remain bound by them.
14.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable)
without our express written permission.
14.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or
party will be entitled to enforce any provision of these Terms and Conditions.
14.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or
other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
14.5 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and
no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the
same or any other provision.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions (and the Contract), including any non-contractual matters and obligations arising from them or associated with them, will be governed by, and construed in accordance with, the laws of England and Wales.
15.2 Any dispute, controversy, proceedings or claim between us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising from them or associated with them) will fall within the jurisdiction of the courts